Blog

3 Banking Workflows You Can Automate Right Now

Blog

3 Banking Workflows You Can Automate Right Now

Blog

3 Banking Workflows You Can Automate Right Now

Blog

3 Banking Workflows You Can Automate Right Now

Blog

3 Banking Workflows You Can Automate Right Now

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Blog

3 Banking Workflows You Can Automate Right Now

Lindsay McGuire
/
March 29, 2023
Blog

3 Banking Workflows You Can Automate Right Now

MIN
/
March 29, 2023
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Did you know that 70% of Americans prefer to complete their banking interactions through web and mobile banking? This is true, according to the American Bankers Association.

What's more, 41% of bank customers are now digital-only, according to the J.D. Power’s 2021 U.S. Retail Banking Satisfaction Study

Even customers who enjoy in-person banking expect a truly omnichannel banking experience, where they can seamlessly switch between physical and digital channels.

This rapid transition to digital channels means banks must invest time, money, and resources into digitization. Changing customer expectations leave no room for slow paper processes, troublesome PDFs, or in-person transaction requirements. 

But how do you even begin to tackle digitizing some of the most complicated financial workflows within your organization? Banking process automation—and Formstack—can help! 

Creating Banking Workflows with Formstack 

By implementing smart banking process automation, your financial institution can provide customers the digital experiences they expect. At its core, banking process automation is about building workflows that are automated, paperless, and secure. 

If your organization is ready to say goodbye to paper processes and messy workflows, Formstack can help. Our workflow automation platform includes secure online forms, automated document generation, and electronic signatures that are easy to combine into powerful workflows. Our drag-and-drop, no-code solution makes it easy for anyone within your organization to create the digital workflows customers desire in just minutes. 

All of the workflows below are easily built within Formstack’s suite of workplace productivity tools. With Formstack, you can automate the processes that matter most to your organization and customers—securely, in the cloud, and without code. 

New Customer Onboarding Workflow 

When a customer decides to open an account with your bank, you have a very narrow window of time to make the best impression possible. Eliminate the messiness of paper and the delay of manual data collection by using Formstack. Use this onboarding workflow to securely collect customer data, automatically send data to the correct people and departments, and personalize customer messages. 


Step 1: Customer Account Opening 

Build a branded online account opening form that embeds on your website and is fully mobile-optimized. New customers will love how quickly they can apply for an account without having to fuss with physical paperwork or tricky PDF files. Use features like Invisible reCAPTCHA and data encryption to protect customer data and provide an extra layer of security.

Step 2: Account Approval 

Upon form submission, use Approvals to route new customer account applications to the correct department for review and approval. Automatically send new customer information to your CRM and other business-critical systems through our out-of-the-box integrations. Use email confirmations and notifications to send customers personalized communications the instant they are approved.

Pro Tip: If you’re a Salesforce user, consider building this workflow with our native Salesforce tool, Formstack for Salesforce, which combines forms, documents, and eSignatures into your existing ecosystem.  

Step 3: Customer Welcome 

Personalize a customer welcome packet with the new customer’s information by connecting Formstack Forms to Documents. Automatically generate final documentation, like compliance disclosures or member agreements, and personalize marketing materials. To really make an impact, consider mailing a welcome letter with some helpful information as well.  

Credit Card Application Workflow 

Credit cards can be great revenue generators for banks, but the application must be simple to access and complete in order to work at scale. Adding a secure online credit card application form to your website is a great way to please customers who are interested in your credit card but don’t want to head into a branch. 


Step 1: Digital Credit Card Application 

Improve data processing for your back-office staff by eliminating paper and manual data entry from their day-to-day workload. Quickly build a robust and secure online credit card application with our drag-and-drop form builder. Security features like data encryption ensure customers’ personal information and sensitive data is protected. 

Step 2: Data Review and Approval 

Upon submission, provide customers a custom message or redirect them to another web page to keep them engaged on your site. A custom workflow can then automatically send data to the  departments and team members involved in the approval process. APIs or webhooks can be used to securely send data to other systems as needed. 

Related: Digitizing Financial Services in 2023


Step 3: Automated Messaging and Terms Documentation 

Once an application is approved or denied, use data routing to send a custom message based on the application status. Any files uploaded through the application can be safely stored in your storage provider of choice. For those accepted, create personalized terms documentation featuring their credit limit, card choice, and APR. 


Loan Approval Process Workflow 

Loan applications are known to be long, cumbersome, and complicated. Paper applications can cause data inaccuracies and bottlenecks, while legacy applications can be slow and require maintenance by IT. Offer customers an excellent digital loan application experience, eliminate manual data entry, minimize reliance on IT, and ensure top-notch security.


Step 1: Loan Application Form

Loan applications are known to be incredibly time-consuming and tricky. Use Conditional Logic to only ask necessary questions, which improves the customer experience and creates a shorter form. Use Smart Lists to quickly manage long, evolving lists of field options across all your forms. This is great for listing branch locations, loan officers, loan offerings, and more. For easier form access and tracking, consider creating a Portal for all customer forms. This tool automates alerts, assigns deadlines, and tracks form completion. 

Related: How Tri Counties Bank Created an Online Loan Application


Step 2: Loan Application Review and Approval

Upon form submission, use Workflows to assign different people, teams, and departments to review and approve loan application details. Field Validation ensures common fields are verified in real-time upon form submission, minimizing data errors and inaccuracies. If further information is needed from the customer, the form can be sent back to them with clear instructions. 

Step 3: Loan Documentation, eSignature, and Storage 

With document data routing, you can automatically combine files into one document or create several types of documents from a single data source. Use Formstack Sign to gather secure electronic signatures from employees and customers via email, text, or in-office signing. Receive a signature audit trail for each document so you can see who signed a document and exactly when they signed it. Upon collecting all signatures, automatically send finalized documents to your preferred document storage solution.

Read Next: Accelerating Service with an Improved Loan Origination Process  


Offer Customers the Convenience They Crave

Creating an excellent digital customer experience can set your bank apart from the competition. The more focus you put on developing digital channels, the more likely you are to retain current customers and attract new ones. Help your organization continue to grow and innovate by digitizing your banking workflows today. 

Ready to start automating your workflows? Get real-life examples and step-by-step guidance with our Workflow Inspiration Guide for Financial Process Automation.



Blog

3 Banking Workflows You Can Automate Right Now

Blog

3 Banking Workflows You Can Automate Right Now

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Did you know that 70% of Americans prefer to complete their banking interactions through web and mobile banking? This is true, according to the American Bankers Association.

What's more, 41% of bank customers are now digital-only, according to the J.D. Power’s 2021 U.S. Retail Banking Satisfaction Study

Even customers who enjoy in-person banking expect a truly omnichannel banking experience, where they can seamlessly switch between physical and digital channels.

This rapid transition to digital channels means banks must invest time, money, and resources into digitization. Changing customer expectations leave no room for slow paper processes, troublesome PDFs, or in-person transaction requirements. 

But how do you even begin to tackle digitizing some of the most complicated financial workflows within your organization? Banking process automation—and Formstack—can help! 

Creating Banking Workflows with Formstack 

By implementing smart banking process automation, your financial institution can provide customers the digital experiences they expect. At its core, banking process automation is about building workflows that are automated, paperless, and secure. 

If your organization is ready to say goodbye to paper processes and messy workflows, Formstack can help. Our workflow automation platform includes secure online forms, automated document generation, and electronic signatures that are easy to combine into powerful workflows. Our drag-and-drop, no-code solution makes it easy for anyone within your organization to create the digital workflows customers desire in just minutes. 

All of the workflows below are easily built within Formstack’s suite of workplace productivity tools. With Formstack, you can automate the processes that matter most to your organization and customers—securely, in the cloud, and without code. 

New Customer Onboarding Workflow 

When a customer decides to open an account with your bank, you have a very narrow window of time to make the best impression possible. Eliminate the messiness of paper and the delay of manual data collection by using Formstack. Use this onboarding workflow to securely collect customer data, automatically send data to the correct people and departments, and personalize customer messages. 


Step 1: Customer Account Opening 

Build a branded online account opening form that embeds on your website and is fully mobile-optimized. New customers will love how quickly they can apply for an account without having to fuss with physical paperwork or tricky PDF files. Use features like Invisible reCAPTCHA and data encryption to protect customer data and provide an extra layer of security.

Step 2: Account Approval 

Upon form submission, use Approvals to route new customer account applications to the correct department for review and approval. Automatically send new customer information to your CRM and other business-critical systems through our out-of-the-box integrations. Use email confirmations and notifications to send customers personalized communications the instant they are approved.

Pro Tip: If you’re a Salesforce user, consider building this workflow with our native Salesforce tool, Formstack for Salesforce, which combines forms, documents, and eSignatures into your existing ecosystem.  

Step 3: Customer Welcome 

Personalize a customer welcome packet with the new customer’s information by connecting Formstack Forms to Documents. Automatically generate final documentation, like compliance disclosures or member agreements, and personalize marketing materials. To really make an impact, consider mailing a welcome letter with some helpful information as well.  

Credit Card Application Workflow 

Credit cards can be great revenue generators for banks, but the application must be simple to access and complete in order to work at scale. Adding a secure online credit card application form to your website is a great way to please customers who are interested in your credit card but don’t want to head into a branch. 


Step 1: Digital Credit Card Application 

Improve data processing for your back-office staff by eliminating paper and manual data entry from their day-to-day workload. Quickly build a robust and secure online credit card application with our drag-and-drop form builder. Security features like data encryption ensure customers’ personal information and sensitive data is protected. 

Step 2: Data Review and Approval 

Upon submission, provide customers a custom message or redirect them to another web page to keep them engaged on your site. A custom workflow can then automatically send data to the  departments and team members involved in the approval process. APIs or webhooks can be used to securely send data to other systems as needed. 

Related: Digitizing Financial Services in 2023


Step 3: Automated Messaging and Terms Documentation 

Once an application is approved or denied, use data routing to send a custom message based on the application status. Any files uploaded through the application can be safely stored in your storage provider of choice. For those accepted, create personalized terms documentation featuring their credit limit, card choice, and APR. 


Loan Approval Process Workflow 

Loan applications are known to be long, cumbersome, and complicated. Paper applications can cause data inaccuracies and bottlenecks, while legacy applications can be slow and require maintenance by IT. Offer customers an excellent digital loan application experience, eliminate manual data entry, minimize reliance on IT, and ensure top-notch security.


Step 1: Loan Application Form

Loan applications are known to be incredibly time-consuming and tricky. Use Conditional Logic to only ask necessary questions, which improves the customer experience and creates a shorter form. Use Smart Lists to quickly manage long, evolving lists of field options across all your forms. This is great for listing branch locations, loan officers, loan offerings, and more. For easier form access and tracking, consider creating a Portal for all customer forms. This tool automates alerts, assigns deadlines, and tracks form completion. 

Related: How Tri Counties Bank Created an Online Loan Application


Step 2: Loan Application Review and Approval

Upon form submission, use Workflows to assign different people, teams, and departments to review and approve loan application details. Field Validation ensures common fields are verified in real-time upon form submission, minimizing data errors and inaccuracies. If further information is needed from the customer, the form can be sent back to them with clear instructions. 

Step 3: Loan Documentation, eSignature, and Storage 

With document data routing, you can automatically combine files into one document or create several types of documents from a single data source. Use Formstack Sign to gather secure electronic signatures from employees and customers via email, text, or in-office signing. Receive a signature audit trail for each document so you can see who signed a document and exactly when they signed it. Upon collecting all signatures, automatically send finalized documents to your preferred document storage solution.

Read Next: Accelerating Service with an Improved Loan Origination Process  


Offer Customers the Convenience They Crave

Creating an excellent digital customer experience can set your bank apart from the competition. The more focus you put on developing digital channels, the more likely you are to retain current customers and attract new ones. Help your organization continue to grow and innovate by digitizing your banking workflows today. 

Ready to start automating your workflows? Get real-life examples and step-by-step guidance with our Workflow Inspiration Guide for Financial Process Automation.



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3 Banking Workflows You Can Automate Right Now

Are manual processes and paperwork slowing your team down? Discover how banking process automation can improve data capture and streamline banking workflows.
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Did you know that 70% of Americans prefer to complete their banking interactions through web and mobile banking? This is true, according to the American Bankers Association.

What's more, 41% of bank customers are now digital-only, according to the J.D. Power’s 2021 U.S. Retail Banking Satisfaction Study

Even customers who enjoy in-person banking expect a truly omnichannel banking experience, where they can seamlessly switch between physical and digital channels.

This rapid transition to digital channels means banks must invest time, money, and resources into digitization. Changing customer expectations leave no room for slow paper processes, troublesome PDFs, or in-person transaction requirements. 

But how do you even begin to tackle digitizing some of the most complicated financial workflows within your organization? Banking process automation—and Formstack—can help! 

Creating Banking Workflows with Formstack 

By implementing smart banking process automation, your financial institution can provide customers the digital experiences they expect. At its core, banking process automation is about building workflows that are automated, paperless, and secure. 

If your organization is ready to say goodbye to paper processes and messy workflows, Formstack can help. Our workflow automation platform includes secure online forms, automated document generation, and electronic signatures that are easy to combine into powerful workflows. Our drag-and-drop, no-code solution makes it easy for anyone within your organization to create the digital workflows customers desire in just minutes. 

All of the workflows below are easily built within Formstack’s suite of workplace productivity tools. With Formstack, you can automate the processes that matter most to your organization and customers—securely, in the cloud, and without code. 

New Customer Onboarding Workflow 

When a customer decides to open an account with your bank, you have a very narrow window of time to make the best impression possible. Eliminate the messiness of paper and the delay of manual data collection by using Formstack. Use this onboarding workflow to securely collect customer data, automatically send data to the correct people and departments, and personalize customer messages. 


Step 1: Customer Account Opening 

Build a branded online account opening form that embeds on your website and is fully mobile-optimized. New customers will love how quickly they can apply for an account without having to fuss with physical paperwork or tricky PDF files. Use features like Invisible reCAPTCHA and data encryption to protect customer data and provide an extra layer of security.

Step 2: Account Approval 

Upon form submission, use Approvals to route new customer account applications to the correct department for review and approval. Automatically send new customer information to your CRM and other business-critical systems through our out-of-the-box integrations. Use email confirmations and notifications to send customers personalized communications the instant they are approved.

Pro Tip: If you’re a Salesforce user, consider building this workflow with our native Salesforce tool, Formstack for Salesforce, which combines forms, documents, and eSignatures into your existing ecosystem.  

Step 3: Customer Welcome 

Personalize a customer welcome packet with the new customer’s information by connecting Formstack Forms to Documents. Automatically generate final documentation, like compliance disclosures or member agreements, and personalize marketing materials. To really make an impact, consider mailing a welcome letter with some helpful information as well.  

Credit Card Application Workflow 

Credit cards can be great revenue generators for banks, but the application must be simple to access and complete in order to work at scale. Adding a secure online credit card application form to your website is a great way to please customers who are interested in your credit card but don’t want to head into a branch. 


Step 1: Digital Credit Card Application 

Improve data processing for your back-office staff by eliminating paper and manual data entry from their day-to-day workload. Quickly build a robust and secure online credit card application with our drag-and-drop form builder. Security features like data encryption ensure customers’ personal information and sensitive data is protected. 

Step 2: Data Review and Approval 

Upon submission, provide customers a custom message or redirect them to another web page to keep them engaged on your site. A custom workflow can then automatically send data to the  departments and team members involved in the approval process. APIs or webhooks can be used to securely send data to other systems as needed. 

Related: Digitizing Financial Services in 2023


Step 3: Automated Messaging and Terms Documentation 

Once an application is approved or denied, use data routing to send a custom message based on the application status. Any files uploaded through the application can be safely stored in your storage provider of choice. For those accepted, create personalized terms documentation featuring their credit limit, card choice, and APR. 


Loan Approval Process Workflow 

Loan applications are known to be long, cumbersome, and complicated. Paper applications can cause data inaccuracies and bottlenecks, while legacy applications can be slow and require maintenance by IT. Offer customers an excellent digital loan application experience, eliminate manual data entry, minimize reliance on IT, and ensure top-notch security.


Step 1: Loan Application Form

Loan applications are known to be incredibly time-consuming and tricky. Use Conditional Logic to only ask necessary questions, which improves the customer experience and creates a shorter form. Use Smart Lists to quickly manage long, evolving lists of field options across all your forms. This is great for listing branch locations, loan officers, loan offerings, and more. For easier form access and tracking, consider creating a Portal for all customer forms. This tool automates alerts, assigns deadlines, and tracks form completion. 

Related: How Tri Counties Bank Created an Online Loan Application


Step 2: Loan Application Review and Approval

Upon form submission, use Workflows to assign different people, teams, and departments to review and approve loan application details. Field Validation ensures common fields are verified in real-time upon form submission, minimizing data errors and inaccuracies. If further information is needed from the customer, the form can be sent back to them with clear instructions. 

Step 3: Loan Documentation, eSignature, and Storage 

With document data routing, you can automatically combine files into one document or create several types of documents from a single data source. Use Formstack Sign to gather secure electronic signatures from employees and customers via email, text, or in-office signing. Receive a signature audit trail for each document so you can see who signed a document and exactly when they signed it. Upon collecting all signatures, automatically send finalized documents to your preferred document storage solution.

Read Next: Accelerating Service with an Improved Loan Origination Process  


Offer Customers the Convenience They Crave

Creating an excellent digital customer experience can set your bank apart from the competition. The more focus you put on developing digital channels, the more likely you are to retain current customers and attract new ones. Help your organization continue to grow and innovate by digitizing your banking workflows today. 

Ready to start automating your workflows? Get real-life examples and step-by-step guidance with our Workflow Inspiration Guide for Financial Process Automation.



Did you know that 70% of Americans prefer to complete their banking interactions through web and mobile banking? This is true, according to the American Bankers Association.

What's more, 41% of bank customers are now digital-only, according to the J.D. Power’s 2021 U.S. Retail Banking Satisfaction Study

Even customers who enjoy in-person banking expect a truly omnichannel banking experience, where they can seamlessly switch between physical and digital channels.

This rapid transition to digital channels means banks must invest time, money, and resources into digitization. Changing customer expectations leave no room for slow paper processes, troublesome PDFs, or in-person transaction requirements. 

But how do you even begin to tackle digitizing some of the most complicated financial workflows within your organization? Banking process automation—and Formstack—can help! 

Creating Banking Workflows with Formstack 

By implementing smart banking process automation, your financial institution can provide customers the digital experiences they expect. At its core, banking process automation is about building workflows that are automated, paperless, and secure. 

If your organization is ready to say goodbye to paper processes and messy workflows, Formstack can help. Our workflow automation platform includes secure online forms, automated document generation, and electronic signatures that are easy to combine into powerful workflows. Our drag-and-drop, no-code solution makes it easy for anyone within your organization to create the digital workflows customers desire in just minutes. 

All of the workflows below are easily built within Formstack’s suite of workplace productivity tools. With Formstack, you can automate the processes that matter most to your organization and customers—securely, in the cloud, and without code. 

New Customer Onboarding Workflow 

When a customer decides to open an account with your bank, you have a very narrow window of time to make the best impression possible. Eliminate the messiness of paper and the delay of manual data collection by using Formstack. Use this onboarding workflow to securely collect customer data, automatically send data to the correct people and departments, and personalize customer messages. 


Step 1: Customer Account Opening 

Build a branded online account opening form that embeds on your website and is fully mobile-optimized. New customers will love how quickly they can apply for an account without having to fuss with physical paperwork or tricky PDF files. Use features like Invisible reCAPTCHA and data encryption to protect customer data and provide an extra layer of security.

Step 2: Account Approval 

Upon form submission, use Approvals to route new customer account applications to the correct department for review and approval. Automatically send new customer information to your CRM and other business-critical systems through our out-of-the-box integrations. Use email confirmations and notifications to send customers personalized communications the instant they are approved.

Pro Tip: If you’re a Salesforce user, consider building this workflow with our native Salesforce tool, Formstack for Salesforce, which combines forms, documents, and eSignatures into your existing ecosystem.  

Step 3: Customer Welcome 

Personalize a customer welcome packet with the new customer’s information by connecting Formstack Forms to Documents. Automatically generate final documentation, like compliance disclosures or member agreements, and personalize marketing materials. To really make an impact, consider mailing a welcome letter with some helpful information as well.  

Credit Card Application Workflow 

Credit cards can be great revenue generators for banks, but the application must be simple to access and complete in order to work at scale. Adding a secure online credit card application form to your website is a great way to please customers who are interested in your credit card but don’t want to head into a branch. 


Step 1: Digital Credit Card Application 

Improve data processing for your back-office staff by eliminating paper and manual data entry from their day-to-day workload. Quickly build a robust and secure online credit card application with our drag-and-drop form builder. Security features like data encryption ensure customers’ personal information and sensitive data is protected. 

Step 2: Data Review and Approval 

Upon submission, provide customers a custom message or redirect them to another web page to keep them engaged on your site. A custom workflow can then automatically send data to the  departments and team members involved in the approval process. APIs or webhooks can be used to securely send data to other systems as needed. 

Related: Digitizing Financial Services in 2023


Step 3: Automated Messaging and Terms Documentation 

Once an application is approved or denied, use data routing to send a custom message based on the application status. Any files uploaded through the application can be safely stored in your storage provider of choice. For those accepted, create personalized terms documentation featuring their credit limit, card choice, and APR. 


Loan Approval Process Workflow 

Loan applications are known to be long, cumbersome, and complicated. Paper applications can cause data inaccuracies and bottlenecks, while legacy applications can be slow and require maintenance by IT. Offer customers an excellent digital loan application experience, eliminate manual data entry, minimize reliance on IT, and ensure top-notch security.


Step 1: Loan Application Form

Loan applications are known to be incredibly time-consuming and tricky. Use Conditional Logic to only ask necessary questions, which improves the customer experience and creates a shorter form. Use Smart Lists to quickly manage long, evolving lists of field options across all your forms. This is great for listing branch locations, loan officers, loan offerings, and more. For easier form access and tracking, consider creating a Portal for all customer forms. This tool automates alerts, assigns deadlines, and tracks form completion. 

Related: How Tri Counties Bank Created an Online Loan Application


Step 2: Loan Application Review and Approval

Upon form submission, use Workflows to assign different people, teams, and departments to review and approve loan application details. Field Validation ensures common fields are verified in real-time upon form submission, minimizing data errors and inaccuracies. If further information is needed from the customer, the form can be sent back to them with clear instructions. 

Step 3: Loan Documentation, eSignature, and Storage 

With document data routing, you can automatically combine files into one document or create several types of documents from a single data source. Use Formstack Sign to gather secure electronic signatures from employees and customers via email, text, or in-office signing. Receive a signature audit trail for each document so you can see who signed a document and exactly when they signed it. Upon collecting all signatures, automatically send finalized documents to your preferred document storage solution.

Read Next: Accelerating Service with an Improved Loan Origination Process  


Offer Customers the Convenience They Crave

Creating an excellent digital customer experience can set your bank apart from the competition. The more focus you put on developing digital channels, the more likely you are to retain current customers and attract new ones. Help your organization continue to grow and innovate by digitizing your banking workflows today. 

Ready to start automating your workflows? Get real-life examples and step-by-step guidance with our Workflow Inspiration Guide for Financial Process Automation.



Collecting payments with online forms is easy, but first, you have to choose the right payment gateway. Browse the providers in our gateway credit card processing comparison chart to find the best option for your business. Then sign up for Formstack Forms, customize your payment forms, and start collecting profits in minutes.

Online Payment Gateway Comparison Chart

NOTE: These amounts reflect the monthly subscription for the payment provider. Formstack does not charge a fee to integrate with any of our payment partners.

FEATURES
Authorize.Net
Bambora
Chargify
First Data
PayPal
PayPal Pro
PayPal Payflow
Stripe
WePay
Monthly Fees
$25
$25
$149+
Contact First Data
$0
$25
$0-$25
$0
$0
Transaction Fees
$2.9% + 30¢
$2.9% + 30¢
N/A
Contact First Data
$2.9% + 30¢
$2.9% + 30¢
10¢
$2.9% + 30¢
$2.9% + 30¢
Countries
5
8
Based on payment gateway
50+
203
3
4
25
USA
Currencies
11
2
23
140
25
23
25
135+
1
Card Types
6
13
Based on payment gateway
5
9
9
5
6
4
Limits
None
None
Based on payment gateway
None
$10,000
None
None
None
None
Form Payments
Recurring Billing
Mobile Payments
PSD2 Compliant

Did you know that 70% of Americans prefer to complete their banking interactions through web and mobile banking? This is true, according to the American Bankers Association.

What's more, 41% of bank customers are now digital-only, according to the J.D. Power’s 2021 U.S. Retail Banking Satisfaction Study

Even customers who enjoy in-person banking expect a truly omnichannel banking experience, where they can seamlessly switch between physical and digital channels.

This rapid transition to digital channels means banks must invest time, money, and resources into digitization. Changing customer expectations leave no room for slow paper processes, troublesome PDFs, or in-person transaction requirements. 

But how do you even begin to tackle digitizing some of the most complicated financial workflows within your organization? Banking process automation—and Formstack—can help! 

Creating Banking Workflows with Formstack 

By implementing smart banking process automation, your financial institution can provide customers the digital experiences they expect. At its core, banking process automation is about building workflows that are automated, paperless, and secure. 

If your organization is ready to say goodbye to paper processes and messy workflows, Formstack can help. Our workflow automation platform includes secure online forms, automated document generation, and electronic signatures that are easy to combine into powerful workflows. Our drag-and-drop, no-code solution makes it easy for anyone within your organization to create the digital workflows customers desire in just minutes. 

All of the workflows below are easily built within Formstack’s suite of workplace productivity tools. With Formstack, you can automate the processes that matter most to your organization and customers—securely, in the cloud, and without code. 

New Customer Onboarding Workflow 

When a customer decides to open an account with your bank, you have a very narrow window of time to make the best impression possible. Eliminate the messiness of paper and the delay of manual data collection by using Formstack. Use this onboarding workflow to securely collect customer data, automatically send data to the correct people and departments, and personalize customer messages. 


Step 1: Customer Account Opening 

Build a branded online account opening form that embeds on your website and is fully mobile-optimized. New customers will love how quickly they can apply for an account without having to fuss with physical paperwork or tricky PDF files. Use features like Invisible reCAPTCHA and data encryption to protect customer data and provide an extra layer of security.

Step 2: Account Approval 

Upon form submission, use Approvals to route new customer account applications to the correct department for review and approval. Automatically send new customer information to your CRM and other business-critical systems through our out-of-the-box integrations. Use email confirmations and notifications to send customers personalized communications the instant they are approved.

Pro Tip: If you’re a Salesforce user, consider building this workflow with our native Salesforce tool, Formstack for Salesforce, which combines forms, documents, and eSignatures into your existing ecosystem.  

Step 3: Customer Welcome 

Personalize a customer welcome packet with the new customer’s information by connecting Formstack Forms to Documents. Automatically generate final documentation, like compliance disclosures or member agreements, and personalize marketing materials. To really make an impact, consider mailing a welcome letter with some helpful information as well.  

Credit Card Application Workflow 

Credit cards can be great revenue generators for banks, but the application must be simple to access and complete in order to work at scale. Adding a secure online credit card application form to your website is a great way to please customers who are interested in your credit card but don’t want to head into a branch. 


Step 1: Digital Credit Card Application 

Improve data processing for your back-office staff by eliminating paper and manual data entry from their day-to-day workload. Quickly build a robust and secure online credit card application with our drag-and-drop form builder. Security features like data encryption ensure customers’ personal information and sensitive data is protected. 

Step 2: Data Review and Approval 

Upon submission, provide customers a custom message or redirect them to another web page to keep them engaged on your site. A custom workflow can then automatically send data to the  departments and team members involved in the approval process. APIs or webhooks can be used to securely send data to other systems as needed. 

Related: Digitizing Financial Services in 2023


Step 3: Automated Messaging and Terms Documentation 

Once an application is approved or denied, use data routing to send a custom message based on the application status. Any files uploaded through the application can be safely stored in your storage provider of choice. For those accepted, create personalized terms documentation featuring their credit limit, card choice, and APR. 


Loan Approval Process Workflow 

Loan applications are known to be long, cumbersome, and complicated. Paper applications can cause data inaccuracies and bottlenecks, while legacy applications can be slow and require maintenance by IT. Offer customers an excellent digital loan application experience, eliminate manual data entry, minimize reliance on IT, and ensure top-notch security.


Step 1: Loan Application Form

Loan applications are known to be incredibly time-consuming and tricky. Use Conditional Logic to only ask necessary questions, which improves the customer experience and creates a shorter form. Use Smart Lists to quickly manage long, evolving lists of field options across all your forms. This is great for listing branch locations, loan officers, loan offerings, and more. For easier form access and tracking, consider creating a Portal for all customer forms. This tool automates alerts, assigns deadlines, and tracks form completion. 

Related: How Tri Counties Bank Created an Online Loan Application


Step 2: Loan Application Review and Approval

Upon form submission, use Workflows to assign different people, teams, and departments to review and approve loan application details. Field Validation ensures common fields are verified in real-time upon form submission, minimizing data errors and inaccuracies. If further information is needed from the customer, the form can be sent back to them with clear instructions. 

Step 3: Loan Documentation, eSignature, and Storage 

With document data routing, you can automatically combine files into one document or create several types of documents from a single data source. Use Formstack Sign to gather secure electronic signatures from employees and customers via email, text, or in-office signing. Receive a signature audit trail for each document so you can see who signed a document and exactly when they signed it. Upon collecting all signatures, automatically send finalized documents to your preferred document storage solution.

Read Next: Accelerating Service with an Improved Loan Origination Process  


Offer Customers the Convenience They Crave

Creating an excellent digital customer experience can set your bank apart from the competition. The more focus you put on developing digital channels, the more likely you are to retain current customers and attract new ones. Help your organization continue to grow and innovate by digitizing your banking workflows today. 

Ready to start automating your workflows? Get real-life examples and step-by-step guidance with our Workflow Inspiration Guide for Financial Process Automation.



Did you know that 70% of Americans prefer to complete their banking interactions through web and mobile banking? This is true, according to the American Bankers Association.

What's more, 41% of bank customers are now digital-only, according to the J.D. Power’s 2021 U.S. Retail Banking Satisfaction Study

Even customers who enjoy in-person banking expect a truly omnichannel banking experience, where they can seamlessly switch between physical and digital channels.

This rapid transition to digital channels means banks must invest time, money, and resources into digitization. Changing customer expectations leave no room for slow paper processes, troublesome PDFs, or in-person transaction requirements. 

But how do you even begin to tackle digitizing some of the most complicated financial workflows within your organization? Banking process automation—and Formstack—can help! 

Creating Banking Workflows with Formstack 

By implementing smart banking process automation, your financial institution can provide customers the digital experiences they expect. At its core, banking process automation is about building workflows that are automated, paperless, and secure. 

If your organization is ready to say goodbye to paper processes and messy workflows, Formstack can help. Our workflow automation platform includes secure online forms, automated document generation, and electronic signatures that are easy to combine into powerful workflows. Our drag-and-drop, no-code solution makes it easy for anyone within your organization to create the digital workflows customers desire in just minutes. 

All of the workflows below are easily built within Formstack’s suite of workplace productivity tools. With Formstack, you can automate the processes that matter most to your organization and customers—securely, in the cloud, and without code. 

New Customer Onboarding Workflow 

When a customer decides to open an account with your bank, you have a very narrow window of time to make the best impression possible. Eliminate the messiness of paper and the delay of manual data collection by using Formstack. Use this onboarding workflow to securely collect customer data, automatically send data to the correct people and departments, and personalize customer messages. 


Step 1: Customer Account Opening 

Build a branded online account opening form that embeds on your website and is fully mobile-optimized. New customers will love how quickly they can apply for an account without having to fuss with physical paperwork or tricky PDF files. Use features like Invisible reCAPTCHA and data encryption to protect customer data and provide an extra layer of security.

Step 2: Account Approval 

Upon form submission, use Approvals to route new customer account applications to the correct department for review and approval. Automatically send new customer information to your CRM and other business-critical systems through our out-of-the-box integrations. Use email confirmations and notifications to send customers personalized communications the instant they are approved.

Pro Tip: If you’re a Salesforce user, consider building this workflow with our native Salesforce tool, Formstack for Salesforce, which combines forms, documents, and eSignatures into your existing ecosystem.  

Step 3: Customer Welcome 

Personalize a customer welcome packet with the new customer’s information by connecting Formstack Forms to Documents. Automatically generate final documentation, like compliance disclosures or member agreements, and personalize marketing materials. To really make an impact, consider mailing a welcome letter with some helpful information as well.  

Credit Card Application Workflow 

Credit cards can be great revenue generators for banks, but the application must be simple to access and complete in order to work at scale. Adding a secure online credit card application form to your website is a great way to please customers who are interested in your credit card but don’t want to head into a branch. 


Step 1: Digital Credit Card Application 

Improve data processing for your back-office staff by eliminating paper and manual data entry from their day-to-day workload. Quickly build a robust and secure online credit card application with our drag-and-drop form builder. Security features like data encryption ensure customers’ personal information and sensitive data is protected. 

Step 2: Data Review and Approval 

Upon submission, provide customers a custom message or redirect them to another web page to keep them engaged on your site. A custom workflow can then automatically send data to the  departments and team members involved in the approval process. APIs or webhooks can be used to securely send data to other systems as needed. 

Related: Digitizing Financial Services in 2023


Step 3: Automated Messaging and Terms Documentation 

Once an application is approved or denied, use data routing to send a custom message based on the application status. Any files uploaded through the application can be safely stored in your storage provider of choice. For those accepted, create personalized terms documentation featuring their credit limit, card choice, and APR. 


Loan Approval Process Workflow 

Loan applications are known to be long, cumbersome, and complicated. Paper applications can cause data inaccuracies and bottlenecks, while legacy applications can be slow and require maintenance by IT. Offer customers an excellent digital loan application experience, eliminate manual data entry, minimize reliance on IT, and ensure top-notch security.


Step 1: Loan Application Form

Loan applications are known to be incredibly time-consuming and tricky. Use Conditional Logic to only ask necessary questions, which improves the customer experience and creates a shorter form. Use Smart Lists to quickly manage long, evolving lists of field options across all your forms. This is great for listing branch locations, loan officers, loan offerings, and more. For easier form access and tracking, consider creating a Portal for all customer forms. This tool automates alerts, assigns deadlines, and tracks form completion. 

Related: How Tri Counties Bank Created an Online Loan Application


Step 2: Loan Application Review and Approval

Upon form submission, use Workflows to assign different people, teams, and departments to review and approve loan application details. Field Validation ensures common fields are verified in real-time upon form submission, minimizing data errors and inaccuracies. If further information is needed from the customer, the form can be sent back to them with clear instructions. 

Step 3: Loan Documentation, eSignature, and Storage 

With document data routing, you can automatically combine files into one document or create several types of documents from a single data source. Use Formstack Sign to gather secure electronic signatures from employees and customers via email, text, or in-office signing. Receive a signature audit trail for each document so you can see who signed a document and exactly when they signed it. Upon collecting all signatures, automatically send finalized documents to your preferred document storage solution.

Read Next: Accelerating Service with an Improved Loan Origination Process  


Offer Customers the Convenience They Crave

Creating an excellent digital customer experience can set your bank apart from the competition. The more focus you put on developing digital channels, the more likely you are to retain current customers and attract new ones. Help your organization continue to grow and innovate by digitizing your banking workflows today. 

Ready to start automating your workflows? Get real-life examples and step-by-step guidance with our Workflow Inspiration Guide for Financial Process Automation.



Did you know that 70% of Americans prefer to complete their banking interactions through web and mobile banking? This is true, according to the American Bankers Association.

What's more, 41% of bank customers are now digital-only, according to the J.D. Power’s 2021 U.S. Retail Banking Satisfaction Study

Even customers who enjoy in-person banking expect a truly omnichannel banking experience, where they can seamlessly switch between physical and digital channels.

This rapid transition to digital channels means banks must invest time, money, and resources into digitization. Changing customer expectations leave no room for slow paper processes, troublesome PDFs, or in-person transaction requirements. 

But how do you even begin to tackle digitizing some of the most complicated financial workflows within your organization? Banking process automation—and Formstack—can help! 

Creating Banking Workflows with Formstack 

By implementing smart banking process automation, your financial institution can provide customers the digital experiences they expect. At its core, banking process automation is about building workflows that are automated, paperless, and secure. 

If your organization is ready to say goodbye to paper processes and messy workflows, Formstack can help. Our workflow automation platform includes secure online forms, automated document generation, and electronic signatures that are easy to combine into powerful workflows. Our drag-and-drop, no-code solution makes it easy for anyone within your organization to create the digital workflows customers desire in just minutes. 

All of the workflows below are easily built within Formstack’s suite of workplace productivity tools. With Formstack, you can automate the processes that matter most to your organization and customers—securely, in the cloud, and without code. 

New Customer Onboarding Workflow 

When a customer decides to open an account with your bank, you have a very narrow window of time to make the best impression possible. Eliminate the messiness of paper and the delay of manual data collection by using Formstack. Use this onboarding workflow to securely collect customer data, automatically send data to the correct people and departments, and personalize customer messages. 


Step 1: Customer Account Opening 

Build a branded online account opening form that embeds on your website and is fully mobile-optimized. New customers will love how quickly they can apply for an account without having to fuss with physical paperwork or tricky PDF files. Use features like Invisible reCAPTCHA and data encryption to protect customer data and provide an extra layer of security.

Step 2: Account Approval 

Upon form submission, use Approvals to route new customer account applications to the correct department for review and approval. Automatically send new customer information to your CRM and other business-critical systems through our out-of-the-box integrations. Use email confirmations and notifications to send customers personalized communications the instant they are approved.

Pro Tip: If you’re a Salesforce user, consider building this workflow with our native Salesforce tool, Formstack for Salesforce, which combines forms, documents, and eSignatures into your existing ecosystem.  

Step 3: Customer Welcome 

Personalize a customer welcome packet with the new customer’s information by connecting Formstack Forms to Documents. Automatically generate final documentation, like compliance disclosures or member agreements, and personalize marketing materials. To really make an impact, consider mailing a welcome letter with some helpful information as well.  

Credit Card Application Workflow 

Credit cards can be great revenue generators for banks, but the application must be simple to access and complete in order to work at scale. Adding a secure online credit card application form to your website is a great way to please customers who are interested in your credit card but don’t want to head into a branch. 


Step 1: Digital Credit Card Application 

Improve data processing for your back-office staff by eliminating paper and manual data entry from their day-to-day workload. Quickly build a robust and secure online credit card application with our drag-and-drop form builder. Security features like data encryption ensure customers’ personal information and sensitive data is protected. 

Step 2: Data Review and Approval 

Upon submission, provide customers a custom message or redirect them to another web page to keep them engaged on your site. A custom workflow can then automatically send data to the  departments and team members involved in the approval process. APIs or webhooks can be used to securely send data to other systems as needed. 

Related: Digitizing Financial Services in 2023


Step 3: Automated Messaging and Terms Documentation 

Once an application is approved or denied, use data routing to send a custom message based on the application status. Any files uploaded through the application can be safely stored in your storage provider of choice. For those accepted, create personalized terms documentation featuring their credit limit, card choice, and APR. 


Loan Approval Process Workflow 

Loan applications are known to be long, cumbersome, and complicated. Paper applications can cause data inaccuracies and bottlenecks, while legacy applications can be slow and require maintenance by IT. Offer customers an excellent digital loan application experience, eliminate manual data entry, minimize reliance on IT, and ensure top-notch security.


Step 1: Loan Application Form

Loan applications are known to be incredibly time-consuming and tricky. Use Conditional Logic to only ask necessary questions, which improves the customer experience and creates a shorter form. Use Smart Lists to quickly manage long, evolving lists of field options across all your forms. This is great for listing branch locations, loan officers, loan offerings, and more. For easier form access and tracking, consider creating a Portal for all customer forms. This tool automates alerts, assigns deadlines, and tracks form completion. 

Related: How Tri Counties Bank Created an Online Loan Application


Step 2: Loan Application Review and Approval

Upon form submission, use Workflows to assign different people, teams, and departments to review and approve loan application details. Field Validation ensures common fields are verified in real-time upon form submission, minimizing data errors and inaccuracies. If further information is needed from the customer, the form can be sent back to them with clear instructions. 

Step 3: Loan Documentation, eSignature, and Storage 

With document data routing, you can automatically combine files into one document or create several types of documents from a single data source. Use Formstack Sign to gather secure electronic signatures from employees and customers via email, text, or in-office signing. Receive a signature audit trail for each document so you can see who signed a document and exactly when they signed it. Upon collecting all signatures, automatically send finalized documents to your preferred document storage solution.

Read Next: Accelerating Service with an Improved Loan Origination Process  


Offer Customers the Convenience They Crave

Creating an excellent digital customer experience can set your bank apart from the competition. The more focus you put on developing digital channels, the more likely you are to retain current customers and attract new ones. Help your organization continue to grow and innovate by digitizing your banking workflows today. 

Ready to start automating your workflows? Get real-life examples and step-by-step guidance with our Workflow Inspiration Guide for Financial Process Automation.



Did you know that 70% of Americans prefer to complete their banking interactions through web and mobile banking? This is true, according to the American Bankers Association.

What's more, 41% of bank customers are now digital-only, according to the J.D. Power’s 2021 U.S. Retail Banking Satisfaction Study

Even customers who enjoy in-person banking expect a truly omnichannel banking experience, where they can seamlessly switch between physical and digital channels.

This rapid transition to digital channels means banks must invest time, money, and resources into digitization. Changing customer expectations leave no room for slow paper processes, troublesome PDFs, or in-person transaction requirements. 

But how do you even begin to tackle digitizing some of the most complicated financial workflows within your organization? Banking process automation—and Formstack—can help! 

Creating Banking Workflows with Formstack 

By implementing smart banking process automation, your financial institution can provide customers the digital experiences they expect. At its core, banking process automation is about building workflows that are automated, paperless, and secure. 

If your organization is ready to say goodbye to paper processes and messy workflows, Formstack can help. Our workflow automation platform includes secure online forms, automated document generation, and electronic signatures that are easy to combine into powerful workflows. Our drag-and-drop, no-code solution makes it easy for anyone within your organization to create the digital workflows customers desire in just minutes. 

All of the workflows below are easily built within Formstack’s suite of workplace productivity tools. With Formstack, you can automate the processes that matter most to your organization and customers—securely, in the cloud, and without code. 

New Customer Onboarding Workflow 

When a customer decides to open an account with your bank, you have a very narrow window of time to make the best impression possible. Eliminate the messiness of paper and the delay of manual data collection by using Formstack. Use this onboarding workflow to securely collect customer data, automatically send data to the correct people and departments, and personalize customer messages. 


Step 1: Customer Account Opening 

Build a branded online account opening form that embeds on your website and is fully mobile-optimized. New customers will love how quickly they can apply for an account without having to fuss with physical paperwork or tricky PDF files. Use features like Invisible reCAPTCHA and data encryption to protect customer data and provide an extra layer of security.

Step 2: Account Approval 

Upon form submission, use Approvals to route new customer account applications to the correct department for review and approval. Automatically send new customer information to your CRM and other business-critical systems through our out-of-the-box integrations. Use email confirmations and notifications to send customers personalized communications the instant they are approved.

Pro Tip: If you’re a Salesforce user, consider building this workflow with our native Salesforce tool, Formstack for Salesforce, which combines forms, documents, and eSignatures into your existing ecosystem.  

Step 3: Customer Welcome 

Personalize a customer welcome packet with the new customer’s information by connecting Formstack Forms to Documents. Automatically generate final documentation, like compliance disclosures or member agreements, and personalize marketing materials. To really make an impact, consider mailing a welcome letter with some helpful information as well.  

Credit Card Application Workflow 

Credit cards can be great revenue generators for banks, but the application must be simple to access and complete in order to work at scale. Adding a secure online credit card application form to your website is a great way to please customers who are interested in your credit card but don’t want to head into a branch. 


Step 1: Digital Credit Card Application 

Improve data processing for your back-office staff by eliminating paper and manual data entry from their day-to-day workload. Quickly build a robust and secure online credit card application with our drag-and-drop form builder. Security features like data encryption ensure customers’ personal information and sensitive data is protected. 

Step 2: Data Review and Approval 

Upon submission, provide customers a custom message or redirect them to another web page to keep them engaged on your site. A custom workflow can then automatically send data to the  departments and team members involved in the approval process. APIs or webhooks can be used to securely send data to other systems as needed. 

Related: Digitizing Financial Services in 2023


Step 3: Automated Messaging and Terms Documentation 

Once an application is approved or denied, use data routing to send a custom message based on the application status. Any files uploaded through the application can be safely stored in your storage provider of choice. For those accepted, create personalized terms documentation featuring their credit limit, card choice, and APR. 


Loan Approval Process Workflow 

Loan applications are known to be long, cumbersome, and complicated. Paper applications can cause data inaccuracies and bottlenecks, while legacy applications can be slow and require maintenance by IT. Offer customers an excellent digital loan application experience, eliminate manual data entry, minimize reliance on IT, and ensure top-notch security.


Step 1: Loan Application Form

Loan applications are known to be incredibly time-consuming and tricky. Use Conditional Logic to only ask necessary questions, which improves the customer experience and creates a shorter form. Use Smart Lists to quickly manage long, evolving lists of field options across all your forms. This is great for listing branch locations, loan officers, loan offerings, and more. For easier form access and tracking, consider creating a Portal for all customer forms. This tool automates alerts, assigns deadlines, and tracks form completion. 

Related: How Tri Counties Bank Created an Online Loan Application


Step 2: Loan Application Review and Approval

Upon form submission, use Workflows to assign different people, teams, and departments to review and approve loan application details. Field Validation ensures common fields are verified in real-time upon form submission, minimizing data errors and inaccuracies. If further information is needed from the customer, the form can be sent back to them with clear instructions. 

Step 3: Loan Documentation, eSignature, and Storage 

With document data routing, you can automatically combine files into one document or create several types of documents from a single data source. Use Formstack Sign to gather secure electronic signatures from employees and customers via email, text, or in-office signing. Receive a signature audit trail for each document so you can see who signed a document and exactly when they signed it. Upon collecting all signatures, automatically send finalized documents to your preferred document storage solution.

Read Next: Accelerating Service with an Improved Loan Origination Process  


Offer Customers the Convenience They Crave

Creating an excellent digital customer experience can set your bank apart from the competition. The more focus you put on developing digital channels, the more likely you are to retain current customers and attract new ones. Help your organization continue to grow and innovate by digitizing your banking workflows today. 

Ready to start automating your workflows? Get real-life examples and step-by-step guidance with our Workflow Inspiration Guide for Financial Process Automation.



Did you know that 70% of Americans prefer to complete their banking interactions through web and mobile banking? This is true, according to the American Bankers Association.

What's more, 41% of bank customers are now digital-only, according to the J.D. Power’s 2021 U.S. Retail Banking Satisfaction Study

Even customers who enjoy in-person banking expect a truly omnichannel banking experience, where they can seamlessly switch between physical and digital channels.

This rapid transition to digital channels means banks must invest time, money, and resources into digitization. Changing customer expectations leave no room for slow paper processes, troublesome PDFs, or in-person transaction requirements. 

But how do you even begin to tackle digitizing some of the most complicated financial workflows within your organization? Banking process automation—and Formstack—can help! 

Creating Banking Workflows with Formstack 

By implementing smart banking process automation, your financial institution can provide customers the digital experiences they expect. At its core, banking process automation is about building workflows that are automated, paperless, and secure. 

If your organization is ready to say goodbye to paper processes and messy workflows, Formstack can help. Our workflow automation platform includes secure online forms, automated document generation, and electronic signatures that are easy to combine into powerful workflows. Our drag-and-drop, no-code solution makes it easy for anyone within your organization to create the digital workflows customers desire in just minutes. 

All of the workflows below are easily built within Formstack’s suite of workplace productivity tools. With Formstack, you can automate the processes that matter most to your organization and customers—securely, in the cloud, and without code. 

New Customer Onboarding Workflow 

When a customer decides to open an account with your bank, you have a very narrow window of time to make the best impression possible. Eliminate the messiness of paper and the delay of manual data collection by using Formstack. Use this onboarding workflow to securely collect customer data, automatically send data to the correct people and departments, and personalize customer messages. 


Step 1: Customer Account Opening 

Build a branded online account opening form that embeds on your website and is fully mobile-optimized. New customers will love how quickly they can apply for an account without having to fuss with physical paperwork or tricky PDF files. Use features like Invisible reCAPTCHA and data encryption to protect customer data and provide an extra layer of security.

Step 2: Account Approval 

Upon form submission, use Approvals to route new customer account applications to the correct department for review and approval. Automatically send new customer information to your CRM and other business-critical systems through our out-of-the-box integrations. Use email confirmations and notifications to send customers personalized communications the instant they are approved.

Pro Tip: If you’re a Salesforce user, consider building this workflow with our native Salesforce tool, Formstack for Salesforce, which combines forms, documents, and eSignatures into your existing ecosystem.  

Step 3: Customer Welcome 

Personalize a customer welcome packet with the new customer’s information by connecting Formstack Forms to Documents. Automatically generate final documentation, like compliance disclosures or member agreements, and personalize marketing materials. To really make an impact, consider mailing a welcome letter with some helpful information as well.  

Credit Card Application Workflow 

Credit cards can be great revenue generators for banks, but the application must be simple to access and complete in order to work at scale. Adding a secure online credit card application form to your website is a great way to please customers who are interested in your credit card but don’t want to head into a branch. 


Step 1: Digital Credit Card Application 

Improve data processing for your back-office staff by eliminating paper and manual data entry from their day-to-day workload. Quickly build a robust and secure online credit card application with our drag-and-drop form builder. Security features like data encryption ensure customers’ personal information and sensitive data is protected. 

Step 2: Data Review and Approval 

Upon submission, provide customers a custom message or redirect them to another web page to keep them engaged on your site. A custom workflow can then automatically send data to the  departments and team members involved in the approval process. APIs or webhooks can be used to securely send data to other systems as needed. 

Related: Digitizing Financial Services in 2023


Step 3: Automated Messaging and Terms Documentation 

Once an application is approved or denied, use data routing to send a custom message based on the application status. Any files uploaded through the application can be safely stored in your storage provider of choice. For those accepted, create personalized terms documentation featuring their credit limit, card choice, and APR. 


Loan Approval Process Workflow 

Loan applications are known to be long, cumbersome, and complicated. Paper applications can cause data inaccuracies and bottlenecks, while legacy applications can be slow and require maintenance by IT. Offer customers an excellent digital loan application experience, eliminate manual data entry, minimize reliance on IT, and ensure top-notch security.


Step 1: Loan Application Form

Loan applications are known to be incredibly time-consuming and tricky. Use Conditional Logic to only ask necessary questions, which improves the customer experience and creates a shorter form. Use Smart Lists to quickly manage long, evolving lists of field options across all your forms. This is great for listing branch locations, loan officers, loan offerings, and more. For easier form access and tracking, consider creating a Portal for all customer forms. This tool automates alerts, assigns deadlines, and tracks form completion. 

Related: How Tri Counties Bank Created an Online Loan Application


Step 2: Loan Application Review and Approval

Upon form submission, use Workflows to assign different people, teams, and departments to review and approve loan application details. Field Validation ensures common fields are verified in real-time upon form submission, minimizing data errors and inaccuracies. If further information is needed from the customer, the form can be sent back to them with clear instructions. 

Step 3: Loan Documentation, eSignature, and Storage 

With document data routing, you can automatically combine files into one document or create several types of documents from a single data source. Use Formstack Sign to gather secure electronic signatures from employees and customers via email, text, or in-office signing. Receive a signature audit trail for each document so you can see who signed a document and exactly when they signed it. Upon collecting all signatures, automatically send finalized documents to your preferred document storage solution.

Read Next: Accelerating Service with an Improved Loan Origination Process  


Offer Customers the Convenience They Crave

Creating an excellent digital customer experience can set your bank apart from the competition. The more focus you put on developing digital channels, the more likely you are to retain current customers and attract new ones. Help your organization continue to grow and innovate by digitizing your banking workflows today. 

Ready to start automating your workflows? Get real-life examples and step-by-step guidance with our Workflow Inspiration Guide for Financial Process Automation.



Lindsay McGuire
Lindsay is the Content Marketing Manager at Formstack, splitting her time between creating blog content, writing reports, and hosting Formstack's Practically Genius podcast. She's a proud graduate of the University of Missouri School of Journalism (MIZ!) and loves connecting with others on LinkedIn.
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Lindsay is a writer with a background in journalism and loves getting to flex her interview skills as host of Practically Genius. She manages Formstack's blog and long-form reports, like the 2022 State of Digital Maturity: Advancing Workflow Automation.